Case Study - Hapsay

The Problem

Every unanswered DM is a booking you'll never get back. Sports complexes, wellness centers, and spas lose revenue because they can't respond fast enough to inquiries across Messenger, Instagram, WhatsApp, Viber, Telegram, and their website. Messages pile up, customers move on.

What Hapsay Does

Hapsay is a 24/7 AI booking assistant that turns conversations into confirmed reservations:

• Instant Response — Responds to customer inquiries immediately with availability and pricing. No more missed DMs.
• Dynamic Pricing — Automatically applies different rates for peak hours, weekends, and holidays with real-time visibility.
• Unified Dashboard — All reservations, conversations, and payments across every channel in one place.
• Booking Reminders — Automated notifications so customers never forget their appointments.
• Human Handoff — Staff can jump into any conversation when needed.
• Post-Booking Engagement — Automated follow-ups for reviews and loyalty rewards to drive repeat business.

How It Works

1. Capture — Customers message on any platform. Hapsay responds instantly with availability and pricing.
2. Book — The AI handles scheduling, pricing calculations, and reservation creation in a single conversation.
3. Manage — The team dashboard shows all bookings, conversations, and payment status across channels.
4. Grow — Post-visit surveys, review generation, and loyalty discounts drive retention and visibility.

No setup fees. Hapsay handles the complete setup and goes live within 48 hours.

Technology